We accept payment by cheque, cash or internet banking.
When we accept your booking a deposit of 50% will be required. This is to secure your booking for the date you have chosen. We appreciate that in some situations this is not possible, e.g. when the event is being paid for by some companies. In these cases we can sometimes accept a confirmation of booking on official letterheading.
Payment of balance
Payments by cheque must be paid at least seven days before the date of your booking to allow time for the cheque to clear.
Internet banking transfers can be made on the day before the event.
Payment in cash is accepted on the day of the event before any entertainment begins.
If, on the day of the event, you ask us to provide entertainment either before or after the agreed times then an additional fee may be charged and in this case payment will be required in cash at the time of the request. Please note that any additional entertainment can only be provided if agreed by the venue management.
We always carry copies of our Liability Insurance and Portable Appliance Test certificates in case the venue management require sight of them before allowing us to perform. These may be requested at any time.
We may ask you for a testimonial after the event, either on the night or by mail very shortly afterwards. You are under no obligation to provide this, although it would be appreciated if you enjoyed our service.
We take the safety of both your guests and ourselves very seriously. If there is any threat of damage or injury we reserve the right to stop any entertainment until the threat is removed.
If the weather is such that there is snow or ice on the ground any steps or slopes must be gritted to avoid the possibility of injury due to slipping.
Cancellation by You
If for some reason you have to cancel your booking and you are able to cancel up to four weeks before the date of the booking we will refund your deposit. Cancellation after this time will result in a loss of your deposit unless we secure another booking to cover that evening. If You cancel within seven days of the booking the entire balance is payable.
Cancellation by Us
In the unlikely event of Us having to cancel the event due to injury, illness or other unforeseen circumstances we will refund all monies paid. On request we will also refer your booking to other local entertainment providers who may be able to take our place. Please note that if this does happen we cannot be held liable for any additional costs you may incur. The full extent of our liability will be any monies already paid to us.
Cancellation due to “acts of god”
If, on the day of the event, weather conditions are such that it would be dangerous for us to travel to your event we reserve the right to cancel the booking and refund any monies paid to us.
Unless you believe and can prove that our advertising was fraudulent or misleading in the context of accepted Trading Standards we will not issue any refunds.
Obviously we hope you won’t have any complaints about the service we provide or the way in which we provide it.
However, if there is something that’s not right about what we do while we’re providing your entertainment here are the steps you need to follow. Almost all problems can be rectified on the night as long as we know about them, so if something is not right please tell us about it as soon as you can. Remember – we can’t fix something if you don’t tell us!
Some examples of easily remedied problems are:
You don’t like the music we’re playing.
This is very easy for us to deal with. Simply tell us at the time what music styles we’re playing that you don’t like and we’ll stop playing them, or tell us what you’d like to hear and we’ll play more of that style. Please bear in mind that we often get requests from party guests and we do try to play these unless we’ve been told not to.
The music is too loud or too quiet.
Again, please tell us at the time and we’ll turn it up or down. Please bear in mind that some venues do have sound limiters fitted and occasionally these are set at what we consider a very low level. If this is the case then we have no option but to keep the music at a level that won’t cause everything to stop. Also we occasionally get asked by the venue management to keep the volume to a particular level. If this is the case and you want the music louder then we’ll ask you to speak to the management staff and agree a level between you.
We stop playing earlier than you expected.
There are two situations this might happen. The first is when the venue has a strict time when the music must stop and you weren’t made aware of this. This may be due to licencing or noise issues and this is beyond our control. If this happens then we will refer you to the venue management to resolve the problem and we will continue playing up until the end time on the contract if the management agrees. The second situation is if any party guests cause trouble which we feel may pose a hazard to us, our equipment or more importantly your guests. We always carry a copy of the signed contract with us to resolve any other disagreements.
If we can’t resolve the problem at the time.
If there is anything that isn’t remedied at the time you will need to let us know in writing within 48 hours of the end of the event. We will acknowledge receipt of your complaint and deal with it quickly and courteously and come to a mutual resolution. If for any reason we cannot agree on what to do we are happy for you to contact our local Trading Standards officer for advice.
Please note that we can only discuss any problems with the person who signed the booking form.